PRIVACY POLICY
We, Eurofarma Group (the “Eurofarma Group”, “Group,” or “We/Us”), seek the best way to meet the needs of our customers, consumers, partners and health professionals (“You/Your”). We are a pharmaceutical company present in more than 20 countries, offering products and services to improve people's lives with quality and innovation. We present to You this document (“Policy or “Privacy Policy”) concerning the privacy and personal data of our consumers.
This Policy applies to Eurofarma Group companies, including Eurofarma Laboratórios S.A. (and the products of Momenta), Pearson Saúde Animal S.A., Instituto Eurofarma, Conte Capital S.A., in addition to other Group companies and subsidiaries.
When You access or interact with our websites or use our services, we may store certain information (“Data” or “Personal Data”) about You. We have prepared this Policy to clarify which Personal Data may be processed by Us.
This Policy is an information document intended to clarify how we use and protect your Personal Data. By using our services and products and interacting with Us, You will be aware of how we use your Personal Data for the purposes described herein. If You do not agree with this Policy, please do not continue to use our services and websites or interact with them.
To facilitate the understanding of our Policy, we have divided this document as follows:
1. What types of Data do we collect?
The amount and type of information collected by Us varies depending on Your use of our products and services. We will collect different Personal Data, for example, if You are a consumer, a healthcare professional, or a partner or if You are only visiting one of our websites.
To make these differences clearer, we have listed below the main purposes for which your Data may be used, depending on the type of interaction You have with us:
1.1. Visitors to the Eurofarma Group Websites
If You are a visitor to our websites and/or have interacted with them, your Data will be used in the manner shown in the table below:
| Purpose | Main Personal Data processed |
| Access to Eurofarma Group websites | IP, date and times of access, interactions with the website (including any pages accessed) and cookies |
| Investor Relations and registration in the RI mailing | Name, email, phone, company and message |
| Sending marketing email | Name, email, telephone and company, specialization and professional registration in the case of health professionals |
| Customer Service Center | Name, address, email, phone number, reason for contact and all information You voluntarily provide to Us |
| Notification of spontaneous adverse events |
Reporter: name, email, telephone, if You are a health professional, if You are linked to any institution or hospital. Patient: initials, name, gender, weight, age, height, complete information on the product administered from the Eurofarma Group, clinical history of the patient, and description of the adverse event. |
1.2 Consumers
If You are a consumer of our products, in addition to the form of use described in item 1.1 above where applicable, your Data will also be used following the description in the table below:
| Purpose | Main Personal Data processed |
| Service (may include questions related to after-sales, information, complaints, compliments, and suggestions, among others) | Name, CPF, address, telephone, email, service report, drug or product used and all the information You voluntarily provide to Us |
| Registration on the websites (Momenta and Eurofarma) | Name, profile (consumer), CPF, email, phone and gender |
| Analysis of quality deviation | Name, CPF, address, telephone, email, complaint about suspected product quality deviation and bank details (for possible reimbursement) |
| Satisfaction Survey | Name, telephone, email, position, function and name of the employing company (in the case of a representative of a partner of the Eurofarma Group) |
| Relationship Actions | Full name, CPF, address, telephone, email, service report, drug or product used and all the information You voluntarily provide to us |
| Service and complaints about adverse events (notification and reporting) | Full name, age, gender, CPF, address, telephone, email, drug or product used, related adverse event, weight, height, associated and pre-existing diseases, clinical history, concomitant drugs, bank details - for reimbursement – and all information You voluntarily provide to us |
| Follow adverse events on social media (Facebook, Instagram, X, Reclame Aqui and other vehicles that publish suspected adverse events with Eurofarma Group products) | Full name, age, gender, address, telephone, email, product of the Eurofarma Group related to the event, data of the prescribing physician, and/or other professionals involved in the evaluation of the patient or the dispensing/supply of the product |
| Incentive Program (Momenta Mais and Primeira Dose Programs) | Name, CPF, drug, coupon number (if applicable) and date of birth |
| Dissemination of Eurofarma Group products online or on social media | Name, user profile, and comment type |
| Contact via chatbot for general service (applicable only to Pearson Saúde Animal website) | Name, email, mobile phone, address, profile (consumer), product line of interest, CPF, bank, branch and account |
Children's data: Some of our services and products may be targeted at children, i.e., people under the age of 12. In these cases, whenever necessary, we will seek the authorization of your parents or legal representatives to process your Personal Data under the terms of the applicable laws.
1.3. E-commerce
Suppose You are a consumer of our products through our e-commerce portal (“Portal”), in addition to the form of use described in item 1.1 above where applicable. In that case, your Data will also be used in accordance with the description in the table below:
| Purpose | Main Personal Data processed |
| Registration in the Portal | Name, email, address, CPF, gender, telephone and date of birth |
| Online sales, delivery and logistics service | Name, email, CPF, product type, product value, digital prescription token |
| Purchasing Club (benefits program) | Name, email, address, CPF, gender, telephone and date of birth |
| Return of online purchases | Name, address, telephone, gender, date of birth, product, value, date of purchase and reason for return |
| Consumer profile research and analysis for online marketing actions (social media), development and improvements of the Portal | Name, email, address, gender, phone, date of birth, gender, address, CPF, RG, preferences, navigation and geolocation data |
1.4. Human health and veterinary professionals
If You are a health professional, in addition to the form of use described in item 1.1 above where applicable, your Data will also be used following the description in the table below:
| Purpose | Main Personal Data processed |
| Registration and access to the functionalities of the websites (Eurofarma, Momenta) | Name, profile (health professional), CPF, email, telephone and gender |
| Service and complaints about adverse events (notification and reporting) | Name, email, phone and professional registration |
| Contact via chatbot for general service (applicable only to Pearson Saúde Animal website) | Name, email, cell phone, address, profile (veterinarian), the product line of interest, CPF, bank, branch and account. |
| Relationship actions (which can range from online or face-to-face visits to sending studies and scientific research, training, invitations to events and actions and internal communications) | Name, age, gender, address, telephone, gender, place of work, email, CPF, professional registration, product line of interest and other Data that You voluntarily provide to us |
1.5. Partners
If You are an employee of companies interested in or that are our suppliers, service providers or partners, or in any way represent these companies, your Data will be used as shown in the table below:
| Purpose | Main Personal Data processed |
| Registration and access to the features of the Eurofarma website | Name, profile (B2B, supplier and pharmacy), CPF, email, telephone and gender |
| Registration in the news form on the Pearson Saúde Animal website | Name, surname, email and profile (veterinarian, clerk, distributor, producer, wholesaler and guardian of a given animal) |
| Qualification and hiring of suppliers and consultants | Name, age, gender, profession, address, telephone, email, professional address, institution to which it is linked, professional council number and bank details |
| Order Request | Name, email, phone, user |
| Issuance of a copy of the payment slip | CPF, linked CNPJ and email |
| After-sales contact | Name, telephone, position, function, institution and email |
| Donate medicines and assets to social, non-profit and non-governmental institutions | Name, CPF, address, position, telephone and business email |
| Prospecting project management | Name and email |
We may process additional Data in specific situations, but always on a valid, legitimate and appropriate legal basis for Processing. In addition, it is important to mention that we constantly evaluate the real need to use the Personal Data processed, and when it is excessive, we undertake to delete it immediately.
1.6. Eurofarma Institute
If You are a candidate, student of the Eurofarma Institute, or legal guardian, your Data will be used according to the form presented in the table below:
| Purpose | Main Personal Data processed |
| Waitlist update |
Applicant: name, age and school where they study Parent or legal guardian: name, phone and email |
| Online registrations for professional initiation courses |
Applicant: name, date of birth, telephone, email, school status, gender, racial or ethnic origin and family income Parent and legal guardian: name, phone and email |
| Selective process |
Candidates: name, date of birth, address, a family member in the Eurofarma Group, history and school report, racial or ethnic origin, PWD and health condition Parent or legal guardian: name, phone and email |
| Enrollment of students |
Students: name, age, date of birth, gender, ID, birth certificate, nationality, address, declaration of the school you study, SUS card or medical insurance, racial or ethnic origin, PCD, including medical report if the student has any health problems or disabilities Parent or legal guardian: name, phone and email |
| Programs in general (generation of project service indicators for accountability) | Students: name, age, school, year in which you are attending. |
| General Doubt Assistance |
Candidates: name and phone Parents or legal guardians: name and phone |
| Specific Care (psychotherapy, speech therapy, dentistry and nursing) |
Students: name, health history and anamnesis form Parents or legal guardians: name and signature |
| Student census (statistical data surveys to assess the impact of courses) | Student: name, date of birth, phone and email |
| Learning assessments | Students: name, unit group, RE and grade |
| Public Transportation Voucher | Students: name, date of birth, telephone, email and address |
1.7. Lactare
If You are a donor, recipient or a healthcare professional supporting Lactare's actions, your Data will be used in accordance with the form presented in the table below:
| Purpose | Main Personal Data processed |
| Registration of donors in the human milk bank |
Donors: name, date of birth, CPF, RG, address, email, number of children, bottle registration information, complete serology exam and type of delivery Children of donors: name and age |
| Analyze, store and preserve the donated milk to maintain its quality, benefiting other babies in the milk distribution phase |
Donors: name, date of birth, CPF, RG, email, profession, number of children, bottle registration information and laboratory exam Recipients: name, affiliation and date of birth |
| Registration of the hospital network and social organizations benefited |
Donors: name, serology and medical record Hospital representatives: name, date of birth, phone and email |
| Meeting of pregnant women |
Health professionals and family members of the pregnant woman: name, telephone and email Pregnant woman: name and probable date of delivery |
| Clinical follow-up of donors |
Healthcare professionals: full name Donors: full name, clinical evolution of the complaint, management, anamnesis form, psychological, nutritional and dental care |
| Clinical care in partnership with Universidade São Camilo in the breastfeeding process |
Healthcare Professionals: name Donors: name, the evolution of clinical complaint, health condition, management and anamnesis form Children of the donors: name, clinical evolution, child development, anamnesis form and health condition |
2. Cookies
2.1. What Is a Cookie?
Cookies are small text files stored on your browser or device. Cookies allow us to recognize your preferences to, for example, tailor the website and your navigation to your specific needs. That is, some of your information is saved in this text file, and when you visit the website again, the website recognizes your browser and can, for example, keep your account logged in.
Cookies usually also have an expiration date. For example, some cookies are automatically deleted when you close your browser (so-called session cookies), while others may be stored longer on your computer until manually deleted (so-called persistent cookies).
2.2. Why do we use Cookies?
On the Eurofarma Group websites, we use cookies for various purposes, including:
(i) strictly necessary cookies, to ensure the correct and proper functioning of the website, authenticating logins, for example. It is not possible to refuse these cookies if You want to visit our websites;
(ii) analytics cookies, to improve the content of our websites by providing information about how the websites are being used, which enhances your experience as a user. These cookies automatically collect certain Personal Data to identify, for example, how many times a particular page has been visited; and
(iii) preferred cookies, so that our websites can remember the preference information previously provided by You, with a view to improving the browsing experience, such as the language and region of those you are accessing.
(iv) marketing cookies, to make the best offers of Products and Services available to the user, according to their interests.You can, at any time, reject the installation of unnecessary cookies or set your preferences through the options provided in our cookie banner.
In addition, You have the option to set your preferences directly in your browser. Should you wish to block, restrict or remove these cookies, you will find explanations on how to proceed by clicking on the links below. For more information related to other browsers, please visit the browser developer website.
· Firefox
· Chrome
· Safari
· Microsoft Edge
Remember that the use of cookies allows us to offer a better experience with our products and services. If You block cookies, we cannot guarantee the correct functioning of all functionalities, and You may not be able to access certain areas of our products. In addition, likely certain functions and pages do not work properly.
It is important to clarify that We are not responsible for the use of cookies by third parties. Stay tuned, as cookies placed by third parties may eventually continue to monitor your online activities even after you have left our website, and it is recommended that You clear your browsing history regularly.
3. Who do we share your Data with?
In some situations, we may operate in conjunction with other companies in a variety of activities, including data hosting, analytics, and market intelligence. Accordingly, we reserve the right to share your information, including Personal Data.
In this sense, we may share your Personal Data with the following companies:
Our suppliers: We have a number of suppliers that we need to hire to operate our services, and some of them may process the Personal Data we collect. For example, companies that provide data hosting services, customer service, authentication and validation of registrations, and advertising companies, among others. To the extent possible, we seek to carefully evaluate our suppliers and enter into contractual obligations with them for information security and protection of Personal Data in order to minimize risks to the holders, but unfortunately, we cannot guarantee the correct handling by third parties, who use, disclose and protect personal data following their respective privacy policies.
Business Partners: in addition to our suppliers, we may eventually share Personal Data with our business partners, to enable the offer of a certain product or service or special condition to You. In the same way as we do with our suppliers, we use our best efforts to carefully evaluate our business partners and enter into contractual obligations with them for information security and protection of Personal Data to minimize risks for holders, but unfortunately, we cannot guarantee the correct handling by third parties, who use, disclose and protect Personal Data in accordance with their respective privacy policies.
Clinical Research Partners: in some situations, the Eurofarma Group needs to hire clinical research centers and other partners who carry out studies to evaluate the efficacy and safety of a new drug, for example. In this case, and if You expressly agree to participate in such research, certain Data may be shared between the companies that are part of this study, as well as with ANVISA, to ensure the effectiveness and development of a certain drug. It is important to inform that we will always treat such Data in accordance with what was told at the time and respecting the applicable laws.
Marketing and sending communications: if You are a healthcare professional, partner or consumer of Eurofarma Group products, we may use your Data to send communications and marketing, as permitted by applicable law. For this, we use marketing companies, as well as data analysis systems, mailing tools and notification APIs, to send communications, target content and ads according to your interests. To this end, some Data may be shared between Eurofarma and other companies, mainly registration data, unique identifiers, IP addresses, cookies, behavioral data, and data on the use of our services and platforms (analytics), which can be used to measure the efficiency of online advertising.
Eurofarma Group Companies: we may transfer the Data between the Eurofarma Group companies to provide due service to our customers and consumers, in addition to ensuring compliance with the legal and regulatory obligations of the Eurofarma Group.
To safeguard and protect the rights of the Eurofarma Group: we reserve the right to access, read, preserve and disclose data that we believe are necessary to comply with a legal obligation or a court order; meet regulatory demands with Anvisa or other entities; and protect the rights, property or safety of Eurofarma, our employees and customers.
4. Where is your Data stored, and where is it shared?
The Data we collect is hosted on servers located in Brazil. However, as we are a multinational company, we may, in certain cases, share your data with Eurofarma Group companies in other countries or with third parties for the improvement and development of products and services to meet a regulatory obligation of a foreign authority or due to the provision of services by partners or suppliers located outside Brazil.
All international transfers involve only third parties that demonstrate compliance or are in the process of complying with applicable laws and maintain a level of compliance similar to or even stricter than that provided for in applicable Brazilian law.
By using our services or providing Personal Data, You represent that You are aware of the processing and international transfer of such Data. This Data may be subject to local legislation and relevant rules.
5. What are your rights as the holder of Personal Data?
Personal Data is yours, and Brazilian law grants You a number of rights related to it. We are committed to the enforcement of these rights, and in this section, we will explain how You can exercise these rights with Us.
· You can find out if we hold Personal Data about You and how to access it.
o You can request access to this information through the contact channel available in item 8.
· You may request correction of the Personal Data we hold about You.
o We make it possible for You to request corrections to your Personal Data if You identify any outdated or inaccurate information.
· You may request the deletion of Personal Data, in whole or in part.
o We allow You to request the deletion, in whole or in part, of Your Personal Data. An important message: some Personal Data cannot be deleted due to legal obligations, contractual performance or other reasons, but in such cases, we will maintain our commitment to confidentiality and protection of such Data.
· You may restrict the processing we carry out of your Personal Data.
o You may restrict the processing of your Personal Data by Us in a number of ways:
(i) On any website, via browser. Suppose You are using a browser (e.g., Chrome, Edge, Safari, Firefox). In that case, these programs have tools to refuse and turn off the collection of some browsing data, including the possibility of You browsing anonymously. We will always respect this right of yours. Important: When you do this, some areas of the site may not work properly.
(ii) On our websites. In addition to browser options, we also offer preference settings through our cookie banner to manage how we may collect your browsing data (for example, by preventing collection for marketing or analytics purposes).
(iii) By our Service Form. You can exercise all your rights as a holder by simply clicking on the link in item 8 and making your request. We will evaluate your requests and, if legitimate, proceed with the services.
(iv) By email. You can contact our Person in Charge, through the channel informed in item 8.
· If we are using Personal Data for a purpose that You do not agree with, You may object.
o In our day-to-day activities, it is normal that we may use legal bases that do not depend on your consent, such as legitimate interest. We always exercise this right responsibly and in your best interest, but if You believe that such purpose impacts your rights, please contact us so that we will no longer use your Personal Data for that purpose. Remember that, in some cases, we can demonstrate that we have legitimate reasons to continue processing your Personal Data, but we will always justify this to You to the best of our ability.
· Given consent for us to process the Personal Data, can you change your mind?
o Yes. You can revoke your consent. On occasion, we will also inform You of any consequences of withdrawing your consent (for example, restrictions on the use of certain services that depend on your consent).
· If you want a copy of all your Personal Data or portability, you can ask us.
o Simply contact Us following the guidelines indicated in item 8, and We will provide this Personal Data in a format that can be opened on any computer to You or to any third party You request.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise your other rights). This is a security measure to ensure that Personal Data is not disclosed to anyone who has no right to receive it. We may also contact you for more information regarding your request in order to expedite our response.
We try to respond to all legitimate requests as soon as possible.
6. How long will your Personal Data be stored?
We will keep your Personal Data only for as long as necessary to fulfill the purposes for which we collect it, including for the purpose of complying with any legal obligations (such as the Brazilian Civil Rights Framework for the Internet for the Internet to store access records for 6 months), contractual, accountability or request from competent authorities.
To determine the appropriate retention period for Personal Data, we consider the nature of the Personal Data, the purpose of its processing and applicable legal requirements.
7. How do we protect your Data?
We take technical, administrative and organizational measures to protect your Personal Data from loss, unauthorized use or other abuse. Data is stored in a secure operating environment that is not accessible to the public.
To ensure the security of your Personal Data on our Services, we adopt the best information security practices available, including:
· Access to the database restricted to companies and authorized professionals;
· End-to-end encryption;
· Monitoring of accesses and actions taken concerning Personal Data;
· Definition of a clear distinction of roles and competencies relating to the categories of persons responsible or involved in the systems;
· Regular internal and external audits of Personal Data protection; and
· The adoption of preventive procedures against information security incidents
We strive to protect the privacy of your account and other Personal Data that we keep about you in our records, but unfortunately, we cannot guarantee complete security. Unauthorized account entry or use, hardware or software failure, and other factors may compromise the security of your Personal Data at any time, so please help us maintain a safe environment for everyone. In addition to adopting good security practices concerning your account and your Data, if You identify or become aware of anything that compromises the security of your Data, please contact us.
8. How to contact us?
If You believe that your Personal Data has been used in a manner incompatible with this Privacy Policy or with your choices as the holder of this Personal Data, or if You have other questions, comments or suggestions related to this Policy, You can contact our team and the Person in Charge through our holder service form.
Data of the Person in Charge
Name: Gabriela Brumana
Contact: privacidade@eurofarma.com.br
Substitute Data
Name: Viviane Milagres
Contact: privacidade@eurofarma.com.br
If you have any questions, comments, suggestions or any other matter not related to data privacy, you should contact us at euroatende@eurofarma.com.br
9. Changes to Our Privacy Policy
As we are always looking to improve our services, this Privacy Policy may be updated. Therefore, we recommend periodically visiting this page so that You are aware of the modifications. If relevant changes are made that require new authorization from You, We will publish this update and request a new authorization from You.
Last modified: November 29, 2024.